At coin55, your privacy is more than a legal obligation — it is a responsibility we take wholeheartedly. This document clearly explains how we collect, use, store, and protect your personal data as a member of our platform.
Our Privacy Commitment
Coin55 builds trust with Malaysian players through a comprehensive and transparent approach to data protection.
All personal data and financial transactions are protected by 256-bit SSL encryption, the same standard used by leading banking institutions in Malaysia.
You have full rights to access, correct, or request deletion of your personal data at any time through your coin55 account settings.
Coin55 has never sold, rented, or traded your personal information to any third party for commercial purposes, and never will.
The coin55 privacy policy is built in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your legal rights are always protected.
You can choose which types of cookies are permitted on the coin55 platform. We provide a clear and easy-to-use cookie control panel for all users.
You can stop receiving any marketing communications from coin55 at any time, easily and without needing to contact our support team.
This Privacy Policy applies to all users of the coin55 platform in coin55.pro. By registering or using our platform, you agree to the collection and use of information as described in this policy.
Coin55 collects various types of information to ensure our services run smoothly, securely, and meet your needs as a player. We only collect data that is strictly necessary and never gather excessive or irrelevant information.
During the account registration process, we collect basic information required to verify your identity and establish a valid account:
To process fund withdrawals and meet compliance requirements, we may require additional documents such as a copy of your national ID or passport, proof of address (utility bill or bank statement), and documents related to your payment method.
When you use the coin55 platform, we automatically record data related to your activity, including game history, deposit and withdrawal records, login dates and times, and technical data such as IP address and device type used. This data is used solely for security and service improvement purposes.
| Data Type | Purpose | Retention Period | Status |
|---|---|---|---|
| Registration Data | Identity verification & account management | Throughout active account + 5 years | Required |
| KYC Documents | Legal compliance | 5 years after account closure | Required |
| Transaction History | Financial records & audits | 7 years | Required |
| Activity Log | Security & Fraud Detection | 2 years | Options |
| Marketing Cookie Data | Personalized Experience | Until you withdraw consent | Your Choices |
Coin55 handles your personal data responsibly and solely for the purposes stated. We will not use your information for any other purpose without first obtaining your consent.
Your data is used to create and manage your coin55 account, process deposits and withdrawals securely, verify your identity during the KYC process, and provide effective customer support whenever you need assistance.
Technical information such as IP addresses, device data, and activity patterns is used by coin55's security systems to detect and prevent unauthorized access, fraudulent activity, bonus abuse, and any money laundering attempts. This is to protect the interests of all members on our platform.
Aggregated and anonymised usage data is used to analyse usage patterns, identify areas for improvement, and develop better new features to enhance your gaming experience. This data cannot be traced back to any specific individual.
With your consent, coin55 will send notifications about the latest promotions, exclusive bonuses, and relevant platform updates via email or in-app notifications. You can withdraw this consent at any time through your account settings.
Coin55 does not employ any fully automated decision-making systems that have a material impact on your rights as a player without involving human review.
Coin55 is fully committed to safeguarding your personal data. We will not share your information with any third party except in the limited circumstances outlined below, and always with the appropriate level of protection in place.
We share only the necessary information with third-party service providers who help us operate the platform, including certified payment processors, licensed game software providers, secure cloud service providers, and licensed identity verification companies. All these partners are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.
Coin55 may be required to disclose your personal information to the relevant authorities when mandated by law, court order, or a directive from a legitimate regulatory body. In such situations, we disclose only the minimum necessary information and will notify you if permitted to do so by law.
In the event of a merger, acquisition, or transfer of coin55's business assets, user data may be transferred as part of those business assets. You will be notified in advance via email and an on-platform notice before any such transfer takes place.
Coin55 never sells your personal data to advertisers, marketing companies, or any third party unrelated to the operation of our platform. This is our absolute commitment to Malaysian players.
Coin55 continuously invests in the latest security infrastructure to ensure your personal data is always protected against increasingly sophisticated threats in today's digital landscape.
All personal data is stored on servers protected by end-to-end encryption, multi-layered firewalls, and intrusion detection systems operating around the clock. Access to user data is restricted to staff with a legitimate need only, and every access is logged for audit purposes.
Coin55 provides two-factor authentication (2FA) for all member accounts. We strongly encourage you to enable this feature to add an extra layer of protection to your account. The coin55 2FA system supports authenticator apps such as Google Authenticator as well as SMS verification.
Coin55 retains your personal data only for as long as necessary for the stated purposes or as required by Malaysian law. Once the retention period expires, your data will be securely deleted or anonymised in a way that can no longer be traced back to you.
Coin55 conducts regular security penetration testing and independent security audits to ensure your data protection remains at the highest standard.
Coin55 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences and deliver a more personalised experience.
You have full control over non-essential cookies. You can manage your cookie preferences through the cookie settings panel available at the bottom of the coin55 platform, or through your browser settings. Please note that disabling certain cookies may affect some platform features.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the coin55 privacy policy, you have the following rights regarding your personal data. We are committed to processing every request within a reasonable timeframe.
Right of Access
You have the right to request a copy of all personal data we hold about you. This request will be processed within 21 working days.
Right to Rectification
If your personal data is inaccurate or outdated, you have the right to request that we correct or update it promptly.
Right to Erasure
You can request the deletion of your personal data, subject to legal retention requirements applicable to licensed gambling platforms.
Right to Object
You can object to the processing of your data for direct marketing purposes at any time without providing a reason.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another service provider if required.
To exercise any of the rights above, please contact the coin55 privacy team via email at [email protected]. We will verify your identity before processing any request to ensure the security of your data.
Coin55 takes the protection of minors extremely seriously. Our platform is exclusively for individuals aged 18 years and above only. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.
If we find that a child's personal data has been collected without parental or guardian knowledge, we will take immediate steps to delete that information and close the account in question. Parents or guardians who suspect their child has registered on our platform are encouraged to contact the coin55 support team immediately.
Coin55 uses advanced age-verification tools and conducts identity document checks during the KYC process to ensure no underage users can access our platform.
Coin55 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any updated version of the Privacy Policy will be published on this page with a clear effective date.
For any material changes that significantly affect your rights, coin55 will send a notice to the registered email address in your account at least 7 working days before those changes take effect. Your continued use of the coin55 platform after the effective date of such changes will be deemed as your acceptance of the updated Privacy Policy.
We encourage you to review this page periodically to stay informed about how we protect your personal information. The version history of our Privacy Policy is available upon request.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, coin55's Data Protection Officer (DPO) team is ready to assist you.
You can reach us through the following channels:
Privacy Email
Response Time
Within 3 working days
For complaints that cannot be resolved directly with coin55, you have the right to refer the matter to Malaysia's Personal Data Protection Department or the relevant regulatory body in your jurisdiction.
Your personal data is fully protected at coin55. With a transparent privacy policy and industry-standard protections, you can enjoy the best digital entertainment experience without any concerns. Join over 500,000 members who already trust coin55.